FAQ

Frequently asked questions

How do I order?


All of our products are fresh and made-to-order. For example, if you need to order 15 feet or 15 bunches, then put "15" as the quantity when adding them to your cart. We will contact you to ensure the order is exactly as you want prior to fulfilling.




Can I buy just bunches of foliage?


Yes! We sell bunches in addition to garlands, wreaths and door swags. Check out our bulk wedding combo boxes. If you dont see the product you are looking for, contact us as we have many products available!




How much notice do you need for my order?


We recommend placing orders 7-14 days ahead of your desired shipping date. We can take advance orders up to 8 months prior to your event. If you need a rush order, please contact us. **We require a minimum of 48 hours notice on orders. Advanced notice of 48 hours does not guarantee availability, due to volume. For example, if your event is on Saturday morning we would need your order placed by Wednesday to ensure it is custom made and shipped to you for a Friday delivery.




What forms of payment do you accept?


If ordering online payment is processed via Paypal. If placing an order over the phone or in person, an invoice will be emailed and payment is via Paypal.




I need to cancel my order for ________ reason.


We are sorry to hear you need to cancel! Please contact us right away. We do allow you to cancel your order within 24 hours of your order date. For advance orders we can work with you. Rush orders can not be canceled.




Is there a maximum length garland I can order?


We are able to make any length of garland. However, to ensure the prodcut remains in the best shipping condition possible and to accomodate the shipping boxes, we make garland in 25 foot pieces that can easily be assembled for a "seamless" look. If you have any additional questions, please contact us!




Do you have any artificial products?


No. All of our products are fresh and made-to-order.




How do I care for the products?


Our products are all cut to order and delivered next day for the freshest products on the market. We aim to deliver the day before your event. There is nothing that needs to be done other than opening the box to let them "breathe" & storing them in a cool dry area. We do not recommend spraying the garlands or wreaths with water. It can dry them out faster. Many of our products, if handled with care, can last a week or more. Some of our evergreen wreaths can last months.




How many feet do I order if I want to swag the garland?


We recommend 1.5x the length you desire. For example, if the length you need is 20 feet, we suggest ordering 30 feet of garland.




Why should I choose Hagstrom Greenery Co.?


We are a 5th generation in the agricultural and fernery business. We pride ourselves on high quality products and customer service. We work with you to create the desired look for your next event. At Hagstrom Greenery Co. we believe our products are the best quality & best priced in the industry. Let us get to work for you!





OUR STORE

West Volusia County, FL

Phone: 386-479-2005

Email:  hagstromgreeneryco@gmail.com

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